Card Blocking Options

How do I block my card if it is lost or stolen?

In the event of loss or theft, contact the customer service numbers we have available for you:

► Available 24 hours a day, 7 days a week:

• For blocking and unblocking, contact the Monitoring Area of Banco de Bogotá

Main Contact Line in Colombia (57+1) 6 07 91 24

► Monday to Friday:

• In Panama:

From 8:00 a.m. to 4:30 p.m.
Toll-free from Colombia: 01 8000 11 60 61
Number in Panama: (507) 3061100

• In Miami:

From 9 a.m. to 5 p.m. (Miami time)
Toll-free from Colombia: 01 8000 11 60 62
Number in Miami: (305) 371-4201